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Frequently Asked Questions
- What information do I need to order contact lenses online?
To order contact lenses you need your contact lens prescription, which will include both the specifications of the lenses that you wear and the contact information for the eye care professiona...
- Just Lenses
Just Lenses is a convenient and affordable way to refill your contact lens prescription. We know the health benefits of contact lenses can be overshadowed by the costs, so we’re committed ...
- Creating an Account
Your Just Lenses Account offers convenient access to all of the online resources available to our customers, including updated Order Status information, Order History, Convenient Reorder servi...
- When will my order ship?
Just Lenses stocks 90% of the most popular contact lens parameters. This stock allows us to process orders the day that we receive them, and ship them out the following day. Uncommon prescrip...
- Refer a Friend and Earn Money!
Just Lenses makes referring your friends and colleagues easy. All you need to do is tell them about the savings and services that Just Lenses offers to all of its customers, once then you ear...
- Track Your Referrals
Just Lenses displays a record of your Referral credits online in your Just Lenses Account. If you would like to review the status of your referral credits you just need to login to your accou...
- Privacy Policy
Just Lenses believes the responsible use of personal information is an important element in ongoing evolution of the Internet. We understand the trust that you place in us when you submit inf...
- How do I place an order online?
Just Lenses offers the widest selection of contact lenses available online. Using our navigational dropdowns and search function you can browse through our site and find the contact lenses th...
- How do I read my prescription?
Contact lens prescriptions are made up of a range of parameters, each indicating some aspect of the shape of the lens. All of these parameters are displayed on the packaging of the contact le...
- Security Policy
Just Lenses has made a commitment to securing the personal information that you give us. Your privacy and security are a top priority and a great deal of time and energy has been devoted to s...
- Referral Terms and Conditions
The following are the terms and conditions of participating in the Just Lenses Referral Program. "Referrer" refers to yourself, and " Just Lenses" refers to us, Just Lenses P. O. Box 27740 Las...
- How do I return a product?
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. All lenses will be shipped in the sterile packaging provided by the manufacturer. If you ...
- Reminders
Just Lenses provides all of its customers an email reorder reminder service. The Just Lenses system tracks your orders and analyzes them according to lens type and quantity. When our records ...
- How recent does my prescription have to be?
Federal Law requires us to verify all prescriptions before we ship your lenses. At the same time all eye care providers are now required to provide you with a copy of your prescription, both ...
- How secure is my credit card transaction?
Our online transactions are extremely safe as our system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology.
Beyond that, as long as your browser and local n...
- How do I redeem a coupon?
Just Lenses coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process.
These codes allow our system to apply the appropriate discount to your ord...
- Can I order contact lenses with my eyeglass prescription?
No, unfortunately you can not order contact lenses with a prescription for eyeglasses. Contact lens prescriptions include a great deal of additional information about how the lenses fit your ...
- Can I order color contact lenses if I do not have a prescription?
No, unfortunately you can not order any contact lenses without a prescription.
All contact lenses, including colored contact lenses, come in different sizes and must be fit to your eye by an ...
- How can I track my order?
Your Just Lenses Account allows you to track all of your orders. Once you login to your account there is an Order Status page which is automatically updated with the current status of all you...
