When will my order ship?
Just Lenses stocks 90% of the most popular contact lens parameters. This stock allows us to process orders the day that we receive them, and ship them out the following day. Uncommon prescriptions and problems with contacting your eye care professional add time to the processing of your order. Made-To-Order and Custom lenses (most Toric lenses fall into this category) have to be specially ordered, as a result their processing times can vary so please be patient.
You can check your Order Status by logging into your Account. Once your order has been shipped you can refer to the following chart to estimate shipping time:
|Destination||Shipping Method||Shipping Time*|
|United States||Standard Shipping||5-7 Business Days|
|FedEx 2 Day||2 Business Days**|
|FedEx Next Day||1 Business Day**|
|Canada||Canada Standard||4-9 Business Days|
|Canada Express||3-5 Business Days|
|International||Standard Intl.||8-12 Business Days***|
|FedEx Intl. Express||4-5 Business Days***|
* Shipping Time displayed above represents the number of business days after dispatch from our shipping facility as advertised by USPS and FedEx. (Please note: Business days are Monday through Friday, excluding holidays observed by the Post Office.)
** FedEx Delivery options are only available for the contiguous 48 states. Orders for Alaska, Hawai, US territories, and APO/FPO addresses are shipped using USPS Priority Mail.
*** International shipping times do not include any unforeseen customs delays. Customers are encouraged to contact their local customs bureau for information on customs duties and/or limitations. Lens.com is NOT responsible for any sales taxes, duties or any other fees applied by the customs service in your country.
If you don't receive your order, you have 60 days from the date your order was shipped to claim non-receipt.
If you still have questions, please contact our Customer Service Department for additional assistance.