15+

What can I do if I have a problem with my order?

Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. Each prescription will be verified with the prescribing authority and then shipped sealed in the manufacturer's sterile packaging and free of all manufacturer defects.

However, problems can occur. That is why we have a Money Back Guarantee.

If there are any problems with your order when you receive it, contact our Customer Service Department immediately. One of our friendly customer service representatives will assist you in arranging a return and doing whatever it takes to make things right.


More about Returns




Place an Order or contact Customer Service 24/7 at:

1-800-516-LENS (516-5367)

  • 100% Customer Satisfaction

    If you're not 100% satisfied with your Just Lenses purchase, we'll cheerfully refund all your money. Complete Details

  • Need to send back contact lenses? No problem, no hassles. Just give us a call. Complete Details

  • Shop with Confidence

    All personal information that you submit is encrypted and secure.

  • We guard your information with the highest level of security tested daily.

  • We accept all major credit cards - Online 24/7.

  • Spam-free Email

    All your email preferences can be managed from the 'My Account' tab at the top of the page.

  • Your Lenses are Ready

    With over 23 Million contact lenses in stock, we immediately fill your order with your exact prescription.

    Your Lenses are Ready
    Over 4.5 million successful orders delivered!