What can I do if I have a problem with my order?

Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed.  Each prescription will be verified with the prescribing authority and then shipped sealed in the manufacturer's sterile packaging and free of all manufacturer defects.

However, problems can occur.

If there are any problems with your order when you receive it, contact our Customer Service Department immediately. Just Lenses is determined to offer you the finest customer service, and our customer service representatives will assist you in arranging a return and doing whatever it takes to make things right.


More about Returns


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Any materials provided on this web site are for informational purposes only. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contact lenses. IF YOU ARE HAVING ANY UNEXPLAINED EYE DISCOMFORT, WATERING, VISION CHANGE OR REDNESS, REMOVE YOUR LENSES IMMEDIATELY AND CONSULT YOUR EYE CARE PROFESSIONAL BEFORE WEARING YOUR LENSES AGAIN.

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