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Frequently Asked Questions
- Just Lenses
Just Lenses is a convenient and affordable way to refill your contact lens prescription. We know the health benefits of contact lenses can be overshadowed by the costs, so we’re committed ...
- Creating an Account
Your Just Lenses Account offers convenient access to all of the online resources available to our customers, including updated Order Status information, Order History, Convenient Reorder servi...
- What information do I need to order contact lenses online?
To order contact lenses you need your contact lens prescription, which will include both the specifications of the lenses that you wear and the contact information for the eye care professiona...
- Do I have to have a copy of my prescription to order contact lenses?
No, you do not.
You need the contact lens parameters (available on the packaging of your current lenses)
AND the name and number of your prescribing eye care professional, but you do not n...
- When will my order ship?
Just Lenses stocks 90% of the most popular contact lens parameters. This stock allows us to process orders the day that we receive them, and ship them out the following day. Uncommon prescrip...
- What can I do if I have a problem with my order?
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. Each prescription will be verified with the prescribing authority and then shipped sealed ...
- Return Policy
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. Each prescription will be verified with the prescribing authority and then shipped sealed ...
- Refer a Friend and Earn Money!
Just Lenses makes referring your friends and colleagues easy. All you need to do is tell them about the savings and services that Just Lenses offers to all of its customers, once then you ear...
- Track Your Referrals
Just Lenses displays a record of your Referral credits online in your Just Lenses Account. If you would like to review the status of your referral credits you just need to login to your accou...
- Privacy Policy
Just Lenses believes the responsible use of personal information is an important element in ongoing evolution of the Internet. We understand the trust that you place in us when you submit inf...
- What do I do if my package is damaged?
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. Each prescription will be verified with the prescribing authority and then shipped sealed ...
- How much does shipping and handling cost?
Shipping
Our Expedited Shipping method offers our customers a reliable service at extremely competitive prices. However, we also ship some of our packages via FedEx in order to accom...
- How do you verify contact lens prescriptions?
Federal Law requires all contact lens retailers to verify all prescriptions with the prescribing authority, unless they have the prescription in hand. Just Lenses is in full compliance with t...
- How do I place an order online?
Just Lenses offers the widest selection of contact lenses available online. Using our navigational dropdowns and search function you can browse through our site and find the contact lenses th...
- Updating an Account
Just Lenses Accounts are designed to be easy to use and update. You can follow the procedures below in order to update your Address (either Shipping or Billing), reminder email settings, and ...
- Our Guarantee!
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. Each prescription will be verified with the prescribing authority and then shipped s...
- Contact Us
Just Lenses maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service yo...
- Reorders
Just Lenses offers its customer's an easy to use Reorder service, controllable through the Reorder page within your Account.
Every order is automatically tracked by our system in your Account...
- Can I order via fax?
You absolutely can! Our fax number is 1-866-670-4464.
While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce p...
- How do I read my prescription?
Contact lens prescriptions are made up of a range of parameters, each indicating some aspect of the shape of the lens. All of these parameters are displayed on the packaging of the contact le...
- How do you ship your orders?
Just Lenses offers a range of shipping options, during the Checkout process you can choose the option that best suits your individual shopping needs.
Our Expedited Shipping metho...
- How do I cancel an Order?
Just Lenses works hard to make sure that you are satisfied and understands that mistakes do happen. You may cancel an order at anytime before it has been shipped if you decide that you do not ...
- Security Policy
Just Lenses has made a commitment to securing the personal information that you give us. Your privacy and security are a top priority and a great deal of time and energy has been devoted to s...
- Referral Terms and Conditions
The following are the terms and conditions of participating in the Just Lenses Referral Program. "Referrer" refers to yourself, and " Just Lenses" refers to us, Just Lenses P. O. Box 27740 Las...
- Terms and Conditions
The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, please refer to o...
- How do I return a product?
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. All lenses will be shipped in the sterile packaging provided by the manufacturer. If you ...
- Do you ship internationally?
Yes! We ship orders world wide every day.
Delivery times vary, but orders generally arrive 5-10 days after their dispatch date. It is important to check with local customs departments in or...
- How recent does my prescription have to be?
Federal Law requires us to verify all prescriptions before we ship your lenses. At the same time all eye care providers are now required to provide you with a copy of your prescription, both ...
- How secure is my credit card transaction?
Our online transactions are extremely safe as our system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology.
Beyond that, as long as your browser and local n...
- Reminders
Just Lenses provides all of its customers an email reorder reminder service. The Just Lenses system tracks your orders and analyzes them according to lens type and quantity. When our records ...
- What our customer's have to say about us?
Just Lenses maintains its high level of customer service by listening and responding to
all of our customer's comments. If you would like to offer a comment about Just Lenses please conta...
- How many contact lenses do you carry?
Just Lenses offers the largest selection of contact lenses online, over 200 different contact lenses from all the major brands
are available through our easy to navigate website.
If ...
- Have you forgotten your password?
If you have forgotten your password you can follow the instructions below and we will email your password to you.
Visit the My Account Login Page
Click 'Forget Your ...
- How do I redeem a coupon?
Just Lenses coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process.
These codes allow our system to apply the appropriate discount to your ord...
- Can I order contact lenses with my eyeglass prescription?
No, unfortunately you can not order contact lenses with a prescription for eyeglasses. Contact lens prescriptions include a great deal of additional information about how the lenses fit your ...
- Do you ship to APO or FPO addresses?
YES! We ship to both APO and FPO addresses, and we are proud to continue to offer our services to the men and women of the US Armed Forces.
If you want to ship your order to an APO/FPO add...
- Can I ship my contact lenses to an address other than my billing address?
Yes, you can specify a different shipping address during the Checkout Process. The system will automatically bring up the address information saved to your account. You can change / update th...
- Can I order color contact lenses if I do not have a prescription?
No, unfortunately you can not order any contact lenses without a prescription.
All contact lenses, including colored contact lenses, come in different sizes and must be fit to your eye by an ...
- Email Preferences
Just Lenses is committed to offering all of our customers the lowest prices on brand name contact lenses without sacrificing the highest standards of customer service. As a result we hav...
- What types of payment does Just Lenses accept?
Just Lenses accepts payments by:
Visa
Master Card
American Express
Discover Card
Money Order (mail orders)
All charges will only be applied once y...
- Does my insurance plan pay for my contact lenses?
All insurance plans are different and you will need to check the specifics of your policy to determine if it covers contact lenses.
If your plan does cover contact lenses you will need to sub...
- How can I track my order?
Your Just Lenses Account allows you to track all of your orders. Once you login to your account there is an Order Status page which is automatically updated with the current status of all you...
