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Frequently Asked Questions

  1. Creating an Account
    Your Just Lenses Account offers convenient access to all of the online resources available to our customers, including updated Order Status information, Order History, Convenient Reorder servi...
  2. Do I have to have a copy of my prescription to order contact lenses?
    No, you do not. You need the contact lens parameters (available on the packaging of your current lenses) AND the name and number of your prescribing eye care professional, but you do not n...
  3. When will my order ship?
    Just Lenses stocks 90% of the most popular contact lens parameters. This stock allows us to process orders the day that we receive them, and ship them out the following day.  Uncommon prescrip...
  4. Track Your Referrals
    Just Lenses displays a record of your Referral credits online in your Just Lenses Account.  If you would like to review the status of your referral credits you just need to login to your accou...
  5. How do I place an order online?
    Just Lenses offers the widest selection of contact lenses available online.  Using our navigational dropdowns and search function you can browse through our site and find the contact lenses th...
  6. Can I order via fax?
    You absolutely can! Our fax number is 1-866-670-4464. While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce p...
  7. Security Policy
    Just Lenses has made a commitment to securing the personal information that you give us.  Your privacy and security are a top priority and a great deal of time and energy has been devoted to s...
  8. How secure is my credit card transaction?
    Our online transactions are extremely safe as our system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. Beyond that, as long as your browser and local n...
  9. How many contact lenses do you carry?
    Just Lenses offers the largest selection of contact lenses online, over 200 different contact lenses from all the major brands are available through our easy to navigate website.  If ...