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Frequently Asked Questions
- Creating an Account
Your Just Lenses Account offers convenient access to all of the online resources available to our customers, including updated Order Status information, Order History, Convenient Reorder servi... - When will my order ship?
Just Lenses stocks 90% of the most popular contact lens parameters. This stock allows us to process orders the day that we receive them, and ship them out the following day. Uncommon prescrip... - Refer a Friend and Earn Money!
Just Lenses makes referring your friends and colleagues easy. All you need to do is tell them about the savings and services that Just Lenses offers to all of its customers, once then you ear... - How much does shipping and handling cost?
Our Standard Shipping method offers our customers a reliable service at extremely competitive prices. However, we also ship some of our packages via FedEx in order to accommodate some customer... - Privacy Policy
Just Lenses believes the responsible use of personal information is an important element in ongoing evolution of the Internet. We understand the trust that you place in us when you submit inf... - Updating an Account
Just Lenses Accounts are designed to be easy to use and update. You can follow the procedures below in order to update your Address (either Shipping or Billing), reminder email settings, and ... - Reorders
Just Lenses offers its customer's an easy to use Reorder service, controllable through the Reorder page within your Account. Every order is automatically tracked by our system in your Account... - Contact Us
Just Lenses maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service yo... - Can I order via fax?
You absolutely can! Our fax number is 1-800-401-1495. While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce p... - Referral Terms and Conditions
The following are the terms and conditions of participating in the Just Lenses Referral Program. "Referrer" refers to yourself, and " Just Lenses" refers to us, Just Lenses P. O. Box 27740 Las... - How do I return a product?
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. All lenses will be shipped in the sterile packaging provided by the manufacturer. If you ... - Terms and Conditions
The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, please refer to o... - What our customer's have to say about us?
Just Lenses maintains its high level of customer service by listening and responding to all of our customer's comments. If you would like to offer a comment about Just Lenses please conta... - Reminders
Just Lenses provides all of its customers an email reorder reminder service. The Just Lenses system tracks your orders and analyzes them according to lens type and quantity. When our records ... - Have you forgotten your password?
If you have forgotten your password you can follow the instructions below and we will email your password to you. Visit the My Account Login Page Click 'Forget Your ... - How do I redeem a coupon?
Just Lenses coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your order... - What types of payment does Just Lenses accept?
Just Lenses accepts payments by: Visa Master Card American Express Discover Card Money Order (mail orders) All charges will only be applied once y... - Email Preferences
Just Lenses is committed to offering all of our customers the lowest prices on brand name contact lenses without sacrificing the highest standards of customer service. As a result we hav... - Can I speed up my order?
YES! You can reduce your order's processing time by sending Just Lenses a copy of your current prescription as soon as you place your order: Fax your prescription to us toll fee at... - Can I send my prescription to Just Lenses?
There are two fast and easy ways to speed up your order processing by sending Just Lenses your current contact lens prescription: Scan your prescription and then email it to myRx@Ju...