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Frequently Asked Questions
- Just Lenses
Just Lenses is a convenient and affordable way to refill your contact lens prescription. We know the health benefits of contact lenses can be overshadowed by the costs, so we’re committed ...
- Creating an Account
Your Just Lenses Account offers convenient access to all of the online resources available to our customers, including updated Order Status information, Order History, Convenient Reorder servi...
- Do I have to have a copy of my prescription to order contact lenses?
No, you do not.
You need the contact lens parameters (available on the packaging of your current lenses)
AND the name and number of your prescribing eye care professional, but you do not n...
- When will my order ship?
Just Lenses stocks 90% of the most popular contact lens parameters. This stock allows us to process orders the day that we receive them, and ship them out the following day. Uncommon prescrip...
- What can I do if I have a problem with my order?
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. Each prescription will be verified with the prescribing authority and then shipped sealed ...
- Return Policy
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. Each prescription will be verified with the prescribing authority and then shipped sealed ...
- Refer a Friend and Earn Money!
Just Lenses makes referring your friends and colleagues easy. All you need to do is tell them about the savings and services that Just Lenses offers to all of its customers, once then you ear...
- Privacy Policy
Just Lenses believes the responsible use of personal information is an important element in ongoing evolution of the Internet. We understand the trust that you place in us when you submit inf...
- What do I do if my package is damaged?
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. Each prescription will be verified with the prescribing authority and then shipped sealed ...
- How much does shipping and handling cost?
Shipping
Our Expedited Shipping method offers our customers a reliable service at extremely competitive prices. However, we also ship some of our packages via FedEx in order to accom...
- How do you verify contact lens prescriptions?
Federal Law requires all contact lens retailers to verify all prescriptions with the prescribing authority, unless they have the prescription in hand. Just Lenses is in full compliance with t...
- Updating an Account
Just Lenses Accounts are designed to be easy to use and update. You can follow the procedures below in order to update your Address (either Shipping or Billing), reminder email settings, and ...
- How do I place an order online?
Just Lenses offers the widest selection of contact lenses available online. Using our navigational dropdowns and search function you can browse through our site and find the contact lenses th...
- Can I order via fax?
You absolutely can! Our fax number is 1-866-670-4464.
While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce p...
- How do you ship your orders?
Just Lenses offers a range of shipping options, during the Checkout process you can choose the option that best suits your individual shopping needs.
Our Expedited Shipping metho...
- How do I cancel an Order?
Just Lenses works hard to make sure that you are satisfied and understands that mistakes do happen. You may cancel an order at anytime before it has been shipped if you decide that you do not ...
- Referral Terms and Conditions
The following are the terms and conditions of participating in the Just Lenses Referral Program. "Referrer" refers to yourself, and " Just Lenses" refers to us, Just Lenses P. O. Box 27740 Las...
- How do I return a product?
Just Lenses guarantees that you will receive the exact contact lenses that you have been prescribed. All lenses will be shipped in the sterile packaging provided by the manufacturer. If you ...
- Terms and Conditions
The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, please refer to o...
- How recent does my prescription have to be?
Federal Law requires us to verify all prescriptions before we ship your lenses. At the same time all eye care providers are now required to provide you with a copy of your prescription, both ...
- Reminders
Just Lenses provides all of its customers an email reorder reminder service. The Just Lenses system tracks your orders and analyzes them according to lens type and quantity. When our records ...
- Have you forgotten your password?
If you have forgotten your password you can follow the instructions below and we will email your password to you.
Visit the My Account Login Page
Click 'Forget Your ...
- How do I redeem a coupon?
Just Lenses coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your order...
- Can I order contact lenses with my eyeglass prescription?
No, unfortunately you can not order contact lenses with a prescription for eyeglasses. Contact lens prescriptions include a great deal of additional information about how the lenses fit your ...
- Do you ship to APO or FPO addresses?
YES! We ship to both APO and FPO addresses, and we are proud to continue to offer our services to the men and women of the US Armed Forces.
If you want to ship your order to an APO/FPO add...
- Can I ship my contact lenses to an address other than my billing address?
Yes, you can specify a different shipping address during the Checkout Process. The system will automatically bring up the address information saved to your account. You can change / update th...
- Can I order color contact lenses if I do not have a prescription?
No, unfortunately you can not order any contact lenses without a prescription.
All contact lenses, including colored contact lenses, come in different sizes and must be fit to your eye by an ...
- What types of payment does Just Lenses accept?
Just Lenses accepts payments by:
Visa
Master Card
American Express
Discover Card
Money Order (mail orders)
All charges will only be applied once y...
- Email Preferences
Just Lenses is committed to offering all of our customers the lowest prices on brand name contact lenses without sacrificing the highest standards of customer service. As a result we hav...
- How can I track my order?
Your Just Lenses Account allows you to track all of your orders. Once you login to your account there is an Order Status page which is automatically updated with the current status of all you...
- Can I speed up my order?
YES! You can reduce your order's processing time by sending Just Lenses a copy of your current prescription as soon as you place your order:
Fax your prescription to us toll fee at...
- Can I send my prescription to Just Lenses?
There are two fast and easy ways to speed up your order processing by sending Just Lenses your current contact lens prescription:
Scan your prescription and then email it to myRx@Ju...
